Kevin Humphreys (Dublin South East, Labour) | Oireachtas source

From what has been explained to me in the earlier evidence of the witnesses, if someone came to me who was dealing with the Bank of Ireland and he or she was in that situation, I would recommend bankruptcy. He or she is not getting a fair deal, as things have been explained. We have had other people in before from AIB and Ulster Bank to explain their procedures. The Bank of Ireland's procedures are much harsher than those of the other banks which have come before us. The witnesses have said they want to maximise the return to the bank, but the result of playing hardball with customers is that returns will be reduced. Certainly, I would not recommend that people deal with the bank.