Pearse Doherty (Donegal South West, Sinn Fein) | Oireachtas source

I would say many of those would not believe that the bank is very sympathetic at that level. Many people who have spoken to me do not believe there is much sympathy within the institution. We see that right from CEO level down to senior management. Would Mr. Mason have heard comments from customers that there is an absence or lack of sympathy in the institution?