Oireachtas Joint and Select Committees

Thursday, 10 April 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Mortgage Arrears Resolution Process: (Resumed) Bank of Ireland

11:30 am

Mr. Stephen Mason:

No. One can see that a lot of the customers are at the early stages of the legal process where we have gone for demand for possession. We would be hopeful that many of those customers will engage with us. As we have already told the committee, when a customer completes an SFS, in nine out of ten cases we are able to offer a forbearance. We would not therefore be in a position to offer a forecast.

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