Oireachtas Joint and Select Committees
Thursday, 10 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Bank of Ireland
11:30 am
Mr. Stephen Mason:
Yes, the MART targets were set as such that one could put customers into forbearance or if one had customers in the legal process or the voluntary process they counted against the targets. That is what we have done. We have not changed our activities. Obviously, we wanted to achieve the targets but part of normal collections activity would be that if a customer is not engaging, one would go into the collections - the legal process. Also, if a customer is in an unsustainable position, one would look to agree voluntary surrender with them before entering into the legal process. That is what we have done.
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