Thomas Byrne (Fianna Fail) | Oireachtas source

Mr. Boucher can blame customers all he wants but the bank has offered 3,942 so-called solutions in respect of private dwelling houses. Of these, some 3,478 are in legal proceedings. It seems that if one is a customer of Bank of Ireland, one almost has an equal chance of being in legal proceedings or obtaining a solution. What are the criteria that are applied? Is Mr. Boucher stating that it is the customer's fault?