Oireachtas Joint and Select Committees
Thursday, 10 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Bank of Ireland
10:20 am
Mr. Richie Boucher:
We are required to point out to customers that lack of engagement could result in the loss of their home. The letter is in a format as required by the code of conduct on mortgage arrears. To clarify, the figures we have given are where the legal process has formally commenced, where an external party, that is, a solicitor, has written to the customer.
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