Regina Doherty (Meath East, Fine Gael) | Oireachtas source

I thank the gentlemen present for their contributions thus far. I agree with Deputy Michael Creed that the presentation was very impressive, as was the ease with which the delegates could answer most of the questions asked. This is very welcome. However, as the devil is in the detail, I wish to ask a few quirky questions. What does "customer treatment strategy" mean? How is it a solution?