Oireachtas Joint and Select Committees
Wednesday, 9 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Permanent TSB and AIB
11:30 am
Mr. Jeremy Masding:
I think it is important to say that, as far as I am aware – the other banks may have caught up now – ours was the only institution that did that, insofar as we broke the value chain down into different components. I know from experience in other jurisdictions the customer care team is a very important part of this because while one needs a letter for an audit trail that must be complemented by a human interaction and that is why we have built the team.
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