Stephen Donnelly (Wicklow, Independent) | Oireachtas source

The mortgage holder support groups, the Free Legal Aid Centres, FLAC; the Money Advice and Budgeting Service, MABS; Irish Mortgage Holders Association; Phoenix Project Ireland; New Beginning etc., appeared before the committee last week. They all said that in most cases mortgage holders are not offered choices nor are they offered an explanation for the offer that is made.

Does permanent tsb write to a customer with an offer, for example, of a split mortgage with 20% on the shelf and invite the customer in to talk about it; or does it say a reduced payment or a split mortgage might work, set out the advantages and disadvantages of each, explain why it is offering them and invite the customer in?