Oireachtas Joint and Select Committees
Wednesday, 9 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Permanent TSB and AIB
10:50 am
Simon Harris (Wicklow, Fine Gael) | Oireachtas source
I was not going to name anyone but I will stick to the broader point. Due to the technical glitch, it is impossible to assert whether an issue occurred. Accordingly, the bank’s customers’ - our constituents’ - right to have an accurate recording of what was said to them has been undermined. How many Permanent TSB customers who telephone the mortgage arrears unit are not able to obtain an accurate recording? I have heard the recording in question and it is not accurate. How many other customers were affected by it?
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