Oireachtas Joint and Select Committees

Wednesday, 9 April 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Mortgage Arrears Resolution Process: (Resumed) Permanent TSB and AIB

10:50 am

Photo of Simon HarrisSimon Harris (Wicklow, Fine Gael) | Oireachtas source

I was not going to name anyone but I will stick to the broader point. Due to the technical glitch, it is impossible to assert whether an issue occurred. Accordingly, the bank’s customers’ - our constituents’ - right to have an accurate recording of what was said to them has been undermined. How many Permanent TSB customers who telephone the mortgage arrears unit are not able to obtain an accurate recording? I have heard the recording in question and it is not accurate. How many other customers were affected by it?

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