Mr. Jeremy Masding:

I can assure the Deputy that the process we follow, whether in short term arrears or long term arrears, has the same disciplines around it. As Mr. O'Sullivan said, we will apply SFS and professional dialogues and it will be underpinned by affordability and sustainability. Sadly, there are some customers who are in early arrears who, once we have had that conversation, have to fall into the closure option. We do everything we can to avoid that but unfortunately the arrears status is a secondary measure; the measure for us is to ensure we treat each customer properly and take them through the right process.