Oireachtas Joint and Select Committees

Tuesday, 8 April 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Mortgage Arrears Resolution Process: (Resumed) Ulster Bank

4:10 pm

Mr. Stephen Bell:

We have a field force of approximately 80 people, spread across the Republic, who will make themselves available at the customer’s home or the local branch. We have found this to be a useful additional capability. We increased the number recently because we had found that there was a reasonable demand, but certainly not sufficient for the number to be more than 80. We are able to cover all the visits and meetings that are necessary.

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