Ms Joanna Joyce:

It comes about in a variety of ways. The Department of Foreign Affairs and Trade and the embassies and consulates are good at informing people of our service. We work closely with them on a daily basis with many of these cases. In the UK, many prisoners become aware of us from other Irish prisoners and sometimes families will find information about our organisation on the Internet and may get in contact with us. Through a wide variety of ways, we become involved in people's cases.