Richard Boyd Barrett (Dún Laoghaire, People Before Profit Alliance) | Oireachtas source

I refer to people with mortgage arrears going through the MABS process. In almost every case of mortgage difficulty that I encounter, people tell me that they are making great efforts to contact financial institutions to engage with them but they receive no response or else merely a letter written by rote. I wonder about this. The banks have come to our meetings telling us that they are making great efforts and that the distressed mortgage-holders are not contacting them. Which is the correct version? I have met a series of individuals who have shown me the correspondence they have received from the banks. They told me that they begged the banks to meet them in order to have a proper discussion of the situation.

They are minimal, tick the box requirements. Does Mr. Prasifka receive many complaints about banks acting bureaucratically but not really engaging and how much latitude does the legislation allow him in terms of telling the banks they ticked the box but did not try to engage?