Mr. William Prasifka:

It is, however, dealing with a higher level of complaints. One can understand that if one is dealing with one organisation that has one complaint upheld every ten years it could skew it. At some point in time it could be identified as one of the worst providers which may be unfair. I do not believe there is any magic number and I do not believe that the additional incremental benefit of going down to two or one complaint is demonstrable.