Oireachtas Joint and Select Committees

Wednesday, 5 March 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Bi-annual Review 2013: Financial Services Ombudsman

4:00 pm

Photo of Pearse DohertyPearse Doherty (Donegal South West, Sinn Fein) | Oireachtas source

It is, therefore, Permanent TSB and there 60 or 65 tracker mortgage cases. I note from one of the examples, partially upheld, which was just about the processes, the substance was not upheld and that the compensation was €300. It was said earlier that the Financial Services Ombudsman is a powerful institution which can impose penalties of up to €0.25 million. How is compensation calculated? Does the office have a model for calculating the compensation? In terms of the three strike rule, following which one can be named, how many companies have had a finding upheld either partially or substantially by the office but have not been named? I am not asking Mr. Prasifka to name them. How many companies such as Carphone Warehouse - I am not suggesting it is one - are there where only one or two cases were upheld and, therefore, they have not been named? Perhaps the witnesses would give the committee an idea as to whether it is just one company or two or three or four that fall into that bracket.

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