Richard Boyd Barrett (Dún Laoghaire, People Before Profit Alliance) | Oireachtas source

A number of points occurred to me. Mr. Prasifka places an emphasis on the difference between the formal and informal approach of the office as opposed to the UK office. From the statistics, it appears the formal approach leads to a lower level of complaints being upheld while the informal leads to a higher level of complaints being upheld. If I understand the statistics correctly, the ombudsman in Britain upholds more complaints, which appears to be linked to the fact that it is more informal. If I am correct, Mr. Prasifka seems to be concerned that he is being pushed in a direction that is too formal. The further we go down that road, the more problematic it becomes. Should we move to a more informal approach? The informal approach appears to favour the complainant more.