Oireachtas Joint and Select Committees

Wednesday, 5 March 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Bi-annual Review 2013: Financial Services Ombudsman

3:20 pm

Photo of Ciarán LynchCiarán Lynch (Cork South Central, Labour) | Oireachtas source

I wish to flesh out an issue that was also raised by Senator Aideen Hayden. A question was asked about whether the Central Bank was notified when systemic errors or a broad range of similar difficulties were identified. The flipside of the argument is where the ombudsman receives many complaints about the same issue but does not uphold the cases made. There may be a lot of people who think there are grounds for a grievance, but the process has been dealt with and it has been found that there are no grounds for a grievance on that issue. Does the ombudsman post this information on his office's website? Is there a way to obtain this information?

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