Pearse Doherty (Donegal South West, Sinn Fein) | Oireachtas source

That is clear and it is probably fair to say that a customer of Bank of Ireland in Britain is more likely to have the ombudsman rule in his or her favour than in this jurisdiction because of the informality, as the witness mentioned, of the decision making compared with the more restrictive nature of how the Irish ombudsman applies decisions.