Paudie Coffey (Waterford, Fine Gael) | Oireachtas source

That leads to another couple of questions I have for the CER. Like other utilities that operate customer charters dealing with standards of supply, in the case of water, one is looking at water quality - there was mention of the Environmental Protection Agency - and water pressure. Will the CER require Irish Water to have a customer charter to reassure customers that it must maintain an acceptable standard of service, and if that service cannot be achieved, will a penalty of some sort apply as is the case in other utilities? If the pressure or quality is not adequate, surely the customer should have recompense to a charter of some sort.