Oireachtas Joint and Select Committees
Thursday, 30 January 2014
Public Accounts Committee
2012 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Chapter 6 - Land Swap Arrangement in the Provision of Affordable Houses
Vote 13 - Office of Public Works
12:05 pm
Ms Clare McGrath:
That contract was in relation to our maintenance help desk. We run an outsource help desk for our clients where they make contact with us on building issues through the help desk. It is an outsource contract. The term of the contract was up in 2012. We have an enterprise property system and in advance of retendering it we were considering whether we should take elements from that outsourced help desk into our enterprise solution. We were deliberating on which was the optimum way to do things and at the end we determined to remain, leaving the outsource help desk doing more and we went back out to tender. We were balancing doing procurement with the value-for-money question of how we were doing things generally. We have retendered for that and we are in the preferred bidders stage at the moment.
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