Mr. Julius Lang:

Community buy-in is about involving the community in planning on an ongoing basis. It should be a high-maintenance relationship. As in any kind of relationship, one does not get to coast after a certain period. If one has the right to access a lawyer in the legal system, community courts do not change that because they are part of the system.

In every jurisdiction with which we have worked over the years, people began by saying their resources were maxed out. Nobody ever felt they had excess capacity. However, we found there was a total lack of communication among the different agencies and services involved. They truly operated in silos with no perfect information shared about capacity or what was happening with a particular client. Sharing information and collaborating are free. All it takes is someone to co-ordinate this, a co-ordinating hub. The way to balance the challenges in resources is to sprinkle in information-sharing and collaboration to see what it does to the picture.