Mr. John Tierney:

We can absolutely state that as a fact. The output of the three parts of the programme included the people who were brought in from Bord Gáis, local authorities and the Department, as well as all the external providers. It needs to be understood that these people were not producing reports, they were building an organisation to become a utility to do the work on assets, operations, customers and so on. The tight timeline has a great benefit in one respect because it was constructed on deliverables and that was hugely important.

I will ask Mr. Barry to comment on the bid document. I will also ask Mr. O'Donoghue to comment on the customer question that was asked.