Mr. Brendan McDonagh:

We are big believers in arbitration. We have used it in several cases in which we had disagreements with debtors. The Commercial Court, particularly Mr. Justice Kelly, favour arbitration over court proceedings. If there is an issue, whether legitimate or not, the chairman and I want to know about it. Sometimes there can be a personality clash between a case manager and a debtor. Both sides might be not be at fault as not everyone gets on in life. In such instances we tend to rotate case managers. There is no downside for anyone writing to us because we prefer to know what is happening. We insist all our people, while they might not agree with a debtor, must act professionally with him or her.