Ms Cathy Mannion:

One of the areas we want to investigate is how to promote further switching. The higher the level of switching, the more competitive an offering customers will receive from a supplier because suppliers will want to keep that custom. We recognise there is a certain level of inertia among 60% of customers and we are trying to think of ways to engage with those customers to get them to think about moving. Some customers still think if they change supplier their electricity supply will somehow be less secure, which is not the case.