James Reilly (Dublin North, Fine Gael) | Oireachtas source

The HIA also has a telephone number and is happy to engage with people over the telephone. Older people much prefer to engage over the telephone. If the committee is suggesting officials from the HIA should go and sit down to talk to people, the cost of doing so would be utterly prohibitive. It is not a runner; it really is not going to happen. The HIA has a telephone number and its staff are very happy to talk to people. I know and accept totally that older people are much more familiar with this mode of communication than they are with the Internet. I think the HIA has done some sterling work in that regard and is continuing to do so.