Jerry Buttimer (Cork South Central, Fine Gael) | Oireachtas source

We have driven people completely demented and there is no need for it. It is welcome that at the initiation of the Minister of State and the Minister the HSE now has a communications plan and the letter has been changed but profiling is an issue that should be examined. People in their 80s and older are coming into to our offices petrified. Deputy Seamus Healy has made a good suggestion about issuing a reminder notice. We all know of people who have been in hospital or who have moved to nursing homes or who do not open the post themselves and that it is left on the hall table. Will the HSE consider issuing a reminder, particularly for the over 70s? The committee is supportive of the staff in Finglas who do tremendous work, but the assessments of those aged over 70 years are not user friendly.