Ms Josephine Feehily:

Just before I came I checked and in the middle of the day the waiting time on the 1890 number was six minutes. A significant proportion of the calls are being referred to our own staff for expert knowledge. If access to the IT system is required, our outsourcer does not have access to it. My advice to people in this position is that they will receive an audio message telling them the waiting time and inviting them to leave their number and that we will call them back in the evening. This has been happening for the past two weeks and we are up to date. People in the second referral to a Revenue number who leave their telephone number will receive a telephone call.