Ms Josephine Feehily:

I would be very happy to look at the issue. During the summer, in August and September, when the compliance exercise was taking place, there were no waiting times on the telephones. The waiting times are now. I visited staff during July and throughout the summer staff were sitting waiting for the telephones to ring. They were in a lull. I find the examples the Deputy has given hard to believe. I suspect that what happened is these people did not respond to the notifications. Now they are responding, but we are now in the height of the filing season.