Ciarán Lynch (Cork South Central, Labour) | Oireachtas source

Let me add another point. The committee is not contesting the position that letters need to go to customers who are not engaging with the banks. We would encourage distressed customers to interface in a detailed manner to ensure that they are being represented well when engaging with the banks. The difficulty lies in the fact that the figure was set as 20% in resolution. A letter is not resolution.