Mr. Jeremy Masding:

I will talk about a point of principle. The Deputy may recall that last time, Deputy Mathews quite rightly criticised the bank because Deputies had no direct access to the chief executive. Virtually the day after that meeting we created a dedicated e-mail account and I have had many e-mails from Deputies since. Mr. O'Sullivan and I work directly from that so I encourage members to use that facility.

Letters that come to my office related to arrears are dealt with by me and Mr. O'Sullivan. If the letter was passed around the office, it is not acceptable and I apologise to the Deputy. With regard to the particular case, I mention what I said to Deputy Doherty outside the realms of the committee. If the case is passed to Mr. O'Sullivan and me, I give my word that it will be considered seriously.