Mr. Shane O'Sullivan:

We attempt in every case to find a solution that brings people who are not able to pay their mortgage back to paying. The Deputy is correct. There are cases in which, no matter where we look, there is not a solution, and in those cases we arrive at a decision around the assisted voluntary sale. What Mr. Masding said is important. We have a legacy book of customers and for many years they have been on revolving moratoriums. While it might appear that customers have no arrears or very small arrears, the reality is that they have not been repaying their mortgages for a great number of years. We have to be careful. While it might seem that a customer is only in arrears of a very small amount of a couple of hundred euro, the reality is those customers have not been able to pay us for a great number of years. We have worked with those customers to provide forbearance over those years. When one looks at the account, the affordability and sustainability is not there and we have to be careful we do not think these letters have been offered just where there are small amounts of arrears.