Mr. Richie Boucher:

The most important thing we do when we sit down with the customer is get him or her to complete a standard financial statement. We have to consider a form of restructuring that we believe is sustainable. The customer's repayment profile - the call on the customer's cash as he or she tries to meet his or her mortgage repayments - is a key factor in the sustainability of a restructure. We assess this and also stress the repayment. We make assumptions. The interest rate curve is very flat. The ECB is predicting that official interest rates will remain very flat for a period of time. We review on an ongoing basis whether each of our restructures is sustainable. In the case of a split mortgage, for example, we review at the end of three years whether it is still an appropriate structure for the customer in question. If, for example, interest rates were to move way beyond our current expectations and those of the market, we would have to sit down with the customer and decide whether that was still an appropriate structure for him or her.