Mr. Stephen Bell:

Managing this problem is not something one does with one instrument. The way one prevents cases getting into over 90 days arrears is as important as how one deals with cases that have already got into arrears of 90 days or more. There are over 14,500 cases that are either current or less than 90 days because we intervened and found appropriate solutions for customers. We have seen a net reduction of 549 cases in the 90 days plus portfolio over the quarter in question so I would be prepared to say I feel very strongly that we have met the spirit of the intent, which is how we provide appropriate solutions to people with genuine payment difficulties. The target regime to some extent sits alongside that, which is something we must do but it does not necessarily drive every action we take.