Oireachtas Joint and Select Committees
Wednesday, 4 September 2013
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Overview of Financial Sector: Discussion with Bank of Ireland
1:15 pm
Mr. Richie Boucher:
We might have touched on this earlier. If a customer has not engaged and continues to not engage in accordance with the CCMA process, the first step for us is that we write to the customer and say: "Would you please engage with us. If you do not engage with us, we will have to go with the legal process."
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