Heather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

I thank Mr. Boucher and his team for coming into the committee. From earlier conversations, there seem to be different interpretations of various Central Bank directives among the banks. How happy is Mr. Boucher that his directives are being interpreted as he intended when his staff interface with distressed borrowers? Do they have the discretion to show compassion in difficult cases, bearing in mind that they may be constrained by performance targets or rigid processes? How would Mr. Boucher describe the ethos or culture of his organisation regarding distressed borrowers and mortgage holders?