Simon Harris (Wicklow, Fine Gael) | Oireachtas source

I thank Mr. Boucher and his team for attending. I will not waste time going over old ground. However, I concur with Deputy O'Donnell with regard to a simple matter being made complicated. We are trying to measure Bank of Ireland against a certain metric and we are finding it difficult to do so in the absence of the information required.

What criteria apply with regard to the issuing of legal letters? What level of arrears must accrue or how much time must pass before one of these letters is sent? AIB informed us that approximately three years' worth of repayments must be owed before it will issue a letter. In rough terms, the same amount of time must pass in the context of someone not engaging with the bank. Is Bank of Ireland's process the same?

Will Mr. Boucher provide an update on where Bank of Ireland stands in the context of implementing the recommendations of the Mercer report? We discussed with the chief executive of AIB, the pensions of former executives. Has Bank of Ireland sought voluntary contributions from the pension funds of former senior bank officials?

Mr. Boucher referred to the bank's branch structure. Will he expand on what he said and indicate where more branches are going to be closed? Will he indicate the areas in which he sees room for growth in the bank's network of branches?

Goodbody has estimated that Bank of Ireland will be writing down approximately 9% of mortgages in arrears. Will Mr. Boucher provide some detail on the number of such mortgages the bank expects to write down?

I am somewhat confused with regard to a certain aspect of Bank of Ireland's submission. I refer to page 15. What is the position with regard to voluntary sales whereby people are informed that the only option is to voluntarily sell their homes? I do not view that as being voluntary at all. In addition, what is the position with regard to the mortgage-to-rent figure? Will Mr. Boucher indicate the number of people who have been informed that they must engage in what are termed "voluntary sales"?