Mr. Richie Boucher:

I ask the Chairman to bear in mind that in regard to late arrears, I referred in particular to the SFSs and to assessing these in July. This was to indicate that when customers engage with us, we believe that in 80% of cases we can reach a resolution with that customer. In the case of approximately 10% of them, we feel the original contracted mortgage is affordable, but another 10% move to a potentially different category. We had 2,880 SFSs outstanding. In regard to these, we say to customers that whatever their reason for not engaging with the bank, they have made a decision not to engage. That decision not to engage leaves us and the customer with a much narrower range of options. Those options are not available and we then have to move down the legal route.