Mr. Richie Boucher:

I will speak, in particular, about two elements of records. In terms of all written documentary records, we have provided huge documentary evidence of board meetings, memorandums, etc., to a number of commissions, including the Nyberg commission. We have a huge data room of written documentation and e-mails. We also have ongoing interaction with the Bank of England, Federal Reserve, Central Bank of Ireland, British Government and a wide range of other actors. Therefore, we have the documentation.

In the context of tape recordings, it is important to understand, in Bank of Ireland's case, how tape recordings are taken. They arise in two of our activities. We have a call centre that is online 365 days of the year, which customers will ring to speak to experienced but relatively junior officials to carry out minor transactions. This includes where a customer will call to obtain an account balance, order a cheque book, etc. These calls to our call centres are recorded, primarily to allow us to monitor quality, service and training and ascertain whether our colleagues are answering calls in the appropriate fashion and on time, whether we are giving the appropriate information and if there are spikes in queries coming from customers. We can then ask whether we have an issue with a process and assist the call centres.

We also have dealing rooms where transactions are agreed over the telephone and confirmed in writing the following day. This could be where one of our staff will agree to sell a customer €1 million for sterling at 87 pence per euro.