Oireachtas Joint and Select Committees
Wednesday, 4 September 2013
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Overview of Financial Sector: Discussion with Ulster Bank
4:15 pm
Richard Boyd Barrett (Dún Laoghaire, People Before Profit Alliance) | Oireachtas source
I am an Ulster Bank customer and want to appeal to the bank on Deputy Mathews's earlier point. I understand having a call centre out of hours, but I find it bizarre when I am trying to telephone my branch that I am diverted to somebody who tells me he or she will act as an intermediary with my bank and that I will receive a call back some time. That disconnect between bank customers and the local people in the bank whom they usually like and with whom they have a relationship is crazy. It does not make sense from any point of view and the bank needs to think about this.
The budget is coming. Ulster Bank has been reported as stating it thinks the Government should stick to the troika arrangement.
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