Jerry Buttimer (Cork South Central, Fine Gael) | Oireachtas source

I have pointed out previously that the letters sent to people can be intimidating. Just this morning I received a telephone call from a distressed constitution in respect of the content of a letter. I take Ms McGuinness' point about the sensitivity of the matter but sometimes the letters are couched in bureaucratic language. It might be helpful if the HSE tweaked the language it uses when writing to people.