John Deasy (Waterford, Fine Gael) | Oireachtas source

The Office of the Ombudsman has been involved in this on a number of occasions. People have written to that office and gone to it after dealing with the Department. I cannot understand why the Department has allowed it to go to the Ombudsman in some cases. Surely the Department could have dealt with it. It is very simple stuff, if an address was left off and the Department agrees. Why do we in Government allow it to get to that point where the Ombudsman must deal with it? Why did the Department not deal with this simple administrative issue?