Mr. Philip Connolly:

In respect of the letters the Senator mentioned and people getting different rates, we have implemented a new system, within the processing system, such that the system will work out the rates exactly and it will not be left to the assessor to choose certain award rates. The system will do that and there will be quality control with the team leaders to verify that is working correctly. That is a new system and it should relieve that problem. Quality control is a huge portion of our team leaders' functions this year which we hope will make great improvements in the system.