Ms Jacinta Stewart:

Deputy Ryan asked if we were satisfied that we are in a better place for a better year. The answer is "Yes". Hindsight is our greatest asset. The Accenture report highlighted many of the experiences we had and made recommendations for actions, some of which we were already doing, but also provided a roadmap for us, which is very important. Our measures of success include the throughput of applications. We examine what applications are coming in, what is happening to them and whether they are awarded or provisionally awarded. The times of award and payment are particular issues for us and they are matched regularly. We hope to provide a better service overall.