Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

I thank the Minister for his response. Some of the issues I raised are pretty obvious and the fingerprints of the financial services sector are evident in reading the section. It does not go far enough, and consumers are entitled to information about the performance of financial service firms. There should not be any specification of the number of complaints that must be upheld against a firm before the matter is published, and there should be a provision for the information to be published in aggregated form. It is essential that the nature of the complaint that has been upheld be described or categorised; as has been mentioned, if there are four or five complaints against one of the big banks, the information given is utterly meaningless. I am glad the Minister will consider the issue of the possible prevention of publication through the submission of appeals, as they may be designed merely for this purpose.