Mr. Brian Purcell:

We try to ensure all the needs of people in the reception and integration agency are dealt with. We hold clinics in all of them with the people who are resident in the centres at which they have the opportunity to raise any problems they may have. On a day-to-day basis, they have an opportunity to raise such issues with the management of the centres involved.

Having said that, complaints are made and people are not necessarily happy to stay in these centres for lengthy periods. We have conducted value for money surveys and we believe this is the best, most effective and certainly the most cost-effective way of providing a humane residential accommodation mechanism for those who find themselves in the process. Nobody has ever said that the system is perfect, but if there are any failings or if standards are not being complied with, we do try to deal with them quickly and effectively.