Mr. Kevin Thompson:

We have an insurance information services line which deals with all sorts of queries, such as the availability of cover or questions regarding claims which may have been accepted or rejected. We also receive letters from policyholders thanking us for intervening on their behalf or thanking the insurers for paying the claims. We cover motor insurance, household insurance and other lines of business. On average the federation receives approximately 2,000 calls. Our rate of successful mediation is approximately 60% to date. I am unable to provide a breakdown with regard to successes in motor or house insurance, but the general success rate is about 60%.