Oireachtas Joint and Select Committees

Thursday, 7 February 2013

Public Accounts Committee

2011 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 32 - Department of Transport, Tourism and Sport
Chapter 6 - Financial Commitments Under Public Private Partnerships
Chapter 26 - Collection of Motor Taxation
Financial Statements 2011 - National Roads Authority

1:10 pm

Photo of John McGuinnessJohn McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Very good. I refer to the point made by Deputy Robert Dowds, with whom I agree. I refer to the difficulties with dealing with the company, which is not what one would expect from a company which has chased an individual by way of lengthy correspondence. It is difficult to get an answer from the company and for an individual to deal with it. I am not talking about those who are in the wrong. I am referring to an individual who is trying to have a matter rectified, is in the right or in cases in which an error has been made. It is extremely difficult to deal with the company in such circumstances. I ask that this message be conveyed to the company in the context of providing better customer services.

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