Robert Dowds (Dublin Mid West, Labour) | Oireachtas source

I have personally found eFlow to be very unresponsive when the public has a problem. I recently had to make representations for a constituent who was alleged to have built up a series of unpaid toll crossings. The company was extremely difficult to deal with even though the man in question had a letter from the Garda accepting that he had not crossed the bridge. It eventually accepted that he had not made these crossings and that a person of a criminal nature had cloned his registration plate. I accept that such cases are rare and unusual, but is there anything the NRA can do to make eFlow more consumer-friendly? It seems that every obstacle is put in the way of consumers who wish to contact the company. As a public representative, I have great difficulty contacting eFlow. I have a regular account with the company but I cannot reply by e-mail to the statements it sends me if I have a query about a transaction. Is there any way in which the NRA can ensure eFlow is more friendly towards the consumer?