Mr. Gerry Murphy:

We do. If one takes it at the broad level, we have defined in the contract all the services that are meant to be provided. Each change of service must come through us and we can mandate changes in service. However, taking that broad role, there are 10,000 employees across the CIE group and we have 80 people in our organisation. Consequently, we must keep our directive engagement at the level of the contract, key strategies and key areas where we wish to improve. We cannot get down to the day-to-day operation of services but we process hundreds of change service applications and mandate changes to services where we see a need.